Speaker: Dan Rust, Frontline Learning
Date/Time: February 26, 2014 / 2 p.m. - 3:15 p.m. EST
In today’s marketplace, most customers search the internet long before they call for more information. When your business is on the receiving end, does the customer get the sense that he called the right place and can stop shopping or that he is a bother?
This webinar will focus on the most essential skills and habits that help service professionals handle callers in a positive manner, therefore leaving the customer with a positive, lasting impression of your business. Participants will learn how to:
- Handle multiple calls and/or in-person customers
- Place a customer on hold
- Replace words that raise “red” flags with “green” flag words
In addition, you will learn to utilize new skills and techniques to maintain a high energy level throughout the day and minimize physical and mental stress in the work environment.